Bilingual Manager, Sales & Marketing Centre Operations Job

Job Code: #735
Title: Bilingual Manager, Sales & Marketing Centre Operations
Job Location: London ON

Job Description:

Salary: $70,000 - $90,000 + Bonus

Our client, is a leader in their industry. Currently, they are looking for a Bilingual Manager, Sales & marketing Centre Operations to join their dynamic team. In this role, you will develop and implement strategies and programs for sales and marketing centre (SMC) operations teams as part of a wide variety of divisional and corporate initiatives. The position will work collaboratively with SMC leadership and staff, line of business leadership and staff and various corporate areas. Initiatives include leading the development of and promotion of best practices, operational enhancements and process improvements. You will be a key contributor to the evolution of the SMC service offerings and product, technology and compliance initiatives.

Accountabilities:
- Lead the development and implementation of best practices and process alignment in collaboration with SMC leadership and staff, and Individual Insurance, Wealth Management and Group lines of business.
- Develop annual SMC expense budgets; responsible for explaining/defending budget rationale, identifying and creating model alternatives and the development of national budget usage policies, etc.
- Oversee monthly reporting and monitoring of SMC budgets.
- Identify skill development opportunities for the regional operations teams; partner with various head office teams to develop and deliver programs to close skill gaps.
- Partner closely with Product Distribution on SMC Initiatives.
- Be a resource for SMC regional directors and regional operations managers on the evolution of effective business practices and administrative service offerings in alignment with Individual Distribution’s strategy.
- Lead/participate in Individual Distribution divisional, interdivisional and corporate initiatives.

Qualifications/Competencies:
- Bilingual an asset (English/French)
- Collaborative approach in developing and implementing policies, programs and operational processes that incorporate the needs of multiple audiences.
- Ability to think strategically.
- Able to influence and persuade teams/individuals without direct reporting alignment to self.
- Strong negotiation skills.
- Expert communication (written and oral) skills.
- Experience in documenting, explaining and improving operational processes.
- Ability to develop and work with budgets, cost models and business cases.
- Must be self-motivated, able to handle large workloads and deal with multiple, shifting priorities within short time frames.
- Experience in developing and presenting materials to senior management would be an asset.
- Post-secondary degree (preferably in business related discipline).
- Extensive travel is required for this position.

Please Note: FULL benefits available including Pension Plan & Bonus

If you are qualified and interested in this position, apply today!

J2W: OTHER

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