Bilingual Technical Support Specialist Job

Job Code: #743
Title: Bilingual Technical Support Specialist
Job Location: London Ontario

Job Description:

Salary: $38,000 - $44,000

Who we are

We are a full service In-Store Digital Merchandising provider that addresses enterprise customers' business objectives by providing accountable digital narrowcasting networks and strategies. We specializes in strategic planning, content development and media sales. We offer our employees a high tech environment and a casual atmosphere.

Who you are

You have a proven history of providing great customer service and a proven technical aptitude. You are proud f your ability to offer professional and timely technical HelpDesk support to service teams with respect to troubleshooting – hardware, software, applications and systems. You are open to working overnight and evening shifts. You have strong network troubleshooting skills in a client / server architecture and are comfortable with remote device and peripheral troubleshooting. You want to work for a fast growing and passionate young company.

Qualification
- Bilingual (English / French)
- Diploma or Degree (or equivalent experience)
- Be comfortable with 24/7 on-call duties on a rotating basis

The job
- Network monitoring, exception reporting and issue triage using internal software
- Provide support for customers and service teams
- Perform priority content updates on network
- Document defects or feature requests by customers and submit to engineers
- Dispatch field service technicians
- Train customers using WebEx software

Mental

· Ideally work with minimal supervision (self motivated)

· Organized and detail oriented

· Great communicator and team player

· Great problem solver (think outside the box)

Technical
- Familiarity with Linux operating systems
- Aptitude for computers, networking devices, and Microsoft applications
- Strong networking and client / server architecture
- Tech savvy in general

Feel Qualified? We would love to hear from you!

J2W: INFOTECH

Job Segments: Bilingual, Field Service, Help Desk, Information Technology, Linux, Manufacturing, Merchandising, Outside Sales, Retail, Sales, Technical Support, Technology